Dispatcher

For over 40 years, Northern Continental Heating & Cooling, Inc. has been serving the Crystal Lake and surrounding areas with exceptional HVAC services including heating and air conditioning maintenance, repair, and installation.  As a family-owned and operated company dedicated to outstanding customer service, we are proud to be the heating and air conditioning company that many businesses and homeowners in the community have come to rely upon.

We are proud to be the trusted service provider and are members of the ACCA and BBB with an A+ rating.  Learn more about us at www.northerncontinental.net

Due to growth, we are seeking a Dispatcher, Incoming and Outgoing call taker in the McHenry/Lake County, IL area.

We are proud to offer:

  • Hourly wage
  • Ongoing training program
  • Retirement program
  • Group Health Insurance
  • Growth opportunities

Our Dispatcher employee is responsible for the following but not limited to:

  • All incoming and outgoing calls
  • Complete presales call planning
  • Cold calling potential customers
  • Selling maintenance agreements
  • Returning calls and emails in a timely manner
  • Good phone etiquette
  • Customer Service
  • Working in a team environment as well as working alone
  • Keeping up to date on all policies and procedures

Qualifications include:

  • High school diploma/ GED
  • Clean driving record
  • Ability to work irregular and extended work hours to include weekends and or holidays
  • Reliable and dependable
  • Self-starter with ability to work with little supervision
  • Clean and neat appearance
  • Excellent communication skills – must speak English fluently
  • Legible handwriting
  • Basic computer skills










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